FAQ & Shipping Info
At Lily & Fox, we want to offer you great selection and fair prices. Our warehouses are spread across the globe, so your package can reach you without delay!
Deliveries inside the US usually land in 8-14 days. Shoppers in Canada or Mexico should expect a slightly longer wait (12-26 days) since parcels go through customs. No need to worry if nothing has turned up yet, since your package is already on the road :) We are cooperating closely with our carriers so your nails reach your door as fast as we can manage in these difficult times.
Got a question or a concern? Our Customer Happiness team is just an email away at contact@lilyandfoxnails.com.
What does shipping cost?
Nothing on qualifying orders! That's right, delivery is free to nearly every corner of the globe!
Customers based in the US, Canada, or Mexico get complimentary delivery only when ordering through our US shop, found at lilyandfoxnails.com.
Heads up: certain parcels sent from our US shop to Europe and the UK may be charged customs fees. Take a look at your national authority's website to find out whether VAT is due on your purchase.
When should my package arrive?
Using the free delivery option:
USA: 8-14 days
Canada: 12-26 days
In Mexico: 12-26 days
Naturally, quicker upgrades are available should you want one!
Still unsure? Drop us a message. Helping you is our pleasure.
Are separate purchases merged when made around the same time?
Yes! At times we bundle your purchases together so that they reach you sooner!
When are Pre Sale products sent out?
Once a Pre-sale product is in your cart, the whole purchase leaves us within 7 days, packed in 1 package. Want to know more? Reach out to us at contact@lilyandfoxnails.com!
Do I get a tracking number?
Sadly, tracking is not part of the free delivery method, yet our 100% satisfaction guarantee means you get your money back whenever you are unhappy with your purchase, whatever the reason!
Want tracking on your parcel? Select any of our paid delivery methods at checkout. As a bonus, your parcel will arrive really quickly!
I got only one item... where's the remainder of my order?
To speed things along, products are occasionally dispatched in separate parcels, so one may land ahead of another. Try not to panic if your items don't all show up together…the rest are coming :)
Why haven't I gotten any confirmation email for my order?
In most cases, the shopper typed their email address wrongly by mistake. We send several messages during the journey, among them an order confirmation and a shipment notification.
Think you might have mistyped your email? Write to contact@lilyandfoxnails.com and we'll correct it for you!
Which countries do you deliver to?
Worldwide!
Are the "FREE" gifts truly free?
ABSOLUTELY! :)
Is your product line vegan, non-toxic, and free from animal testing?
Yes indeed, it's the truth - our products are 100% vegan, 10-free plus cruelty free!
Enjoy a gorgeous manicure that feels great too, without any guilt at all!
Ethics matter to us.
So does your well-being.
Tap here to read more about what goes into our wraps.
(Fun fact: none of the nasties are in there!)
What is your refund policy?
Our 100% Satisfaction Guarantee promises your money back if, for whatever reason, you aren't happy with what you ordered. Shopping with us should carry no risk.
Should your parcel fail to turn up once 21 days have passed in the US (owing to mail getting lost and similar issues; or 45 days for Canada), get in touch and we'll give you a complete refund or send a replacement.
No refund or return can be handled once 90 days have passed.
We appreciate your understanding!
How can I start a return or exchange?
Just email contact@lilyandfoxnails.com and we'll begin the return or exchange right away. Your thoughts are welcome too :)
What happens if my product arrives broken?
Any item that reaches you broken or defective, where you are not to blame, gets swapped or refunded free of charge. Tell our Customer Happiness team within 48 hours after it is delivered, writing to contact@lilyandfoxnails.com, and we'll start the return or refund steps.
How can I reach you?
Whenever your question isn't answered on this FAQ page, send a note to contact@lilyandfoxnails.com and we'll reply quickly :) <3
Could you help me choose a product?
Picking the perfect option can be a challenge, but our personal stylists are on hand daily, any hour. Simply write to contact@lilyandfoxnails.com.
Prefer social media? Share your photos on Instagram or Facebook with the tag #lilyandfoxnails, and keep your profile public - we'll jump in right away.
Press inquiries
Kindly write to contact@lilyandfoxnails.com. We'd be glad to assist, and we're eager to hear from you.